Return Policy

Thank you for shopping with Elbliss.com. Your satisfaction is our priority, and we strive to ensure that you are happy with your purchases. Please review our return policy below for more information on how to proceed with a return.

1. Evidence of Damage or Error:

  • Before initiating a return, we require customers to provide clear evidence of any damage or error with the product. This evidence should include:
    • Detailed photographs clearly showing the issue
    • Videos demonstrating the problem, if applicable
    • Any additional information that may help us assess the situation

2. Contact Us:

  • If you believe there is a problem with your order, please contact our customer service team at info@elbliss.com to discuss the issue and request further instructions. Please provide your order number and detailed information about the problem you are experiencing.

3. Assessment and Resolution:

  • Upon receiving your evidence, we will thoroughly assess the situation to determine the appropriate course of action. In most cases, we aim to resolve issues without requiring the return of the product.
  • If a return is deemed necessary, we will provide you with instructions on how to proceed.

4. No-Return Policy:

  • Please note that in many cases, we do not require the return of the product. Instead, we may opt to refund you while allowing you to keep the item. However, this is subject to our assessment of the situation and is not guaranteed for every case.

5. Refund Process:

  • If a refund is issued, it will be processed to your original method of payment within [number of days, e.g., 7-10 business days] after approval. You will receive an email notification once the refund has been processed.

6. Customer Responsibility:

  • It is the customer's responsibility to provide accurate evidence of any issues with the product. Failure to provide sufficient evidence may result in a delay or denial of your refund request.

7. Contact Us:

  • If you have any questions or concerns about our return policy or need assistance with a return, please don't hesitate to contact our customer service team at info@elbliss.com. We're here to help!

Thank you for choosing Elbliss.com. We value your trust and support, and we look forward to resolving any issues you may encounter promptly and efficiently.